Hello,
I am Adam Michia
Exchange Online Support Escalation Engineer at Microsoft

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Adam Michia at Doak Campbell Stadium

About

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Exchange Online Support Escalation Engineer at Microsoft

I am an Information Technology professional and Florida State University graduate based in Miami, Florida. Since joining Microsoft in 2022, I have progressed from supporting Microsoft Intune to Exchange Online and now specialize in Exchange Online support escalations. I am also Microsoft Certified in Azure AI Fundamentals.

Microsoft CertifiedAzure AI Fundamentals ยท Issued Oct 2025

Skills

Professional Skills

My experience spans Microsoft support engineering, endpoint management, customer service, technical troubleshooting, and web development.

Microsoft 365
Exchange Online
Microsoft Intune
Technical Support
Troubleshooting
Escalation Management
Web Development
Customer Service
Azure AI Fundamentals

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