Microsoft

Repair Technician

uBreakiFix

• Apple/Samsung certified repair technician, conducting device diagnostic/repairs for all smartphone devices that enter the store on a daily basis.

• Facilitating front of the house customer support for device check-ins and working with the customer over the course of the repair to find the best solution for the client and their device.

Website Developer

Freelance

• Designed and implemented a fully functional website for a local construction company. Link.

• Utilized 3rd party website API’s to simplify database management and coded from scratch HTML elements for the content of the website.

HelpDesk Technician

FSU College of Communications & Information

• Provide hardware and software support for the three schools within the CCI at FSU via an online ticketing system for over 350 faculty/staff members, as well as students.

• Remotely perform virtual tech support by utilizing TeamViewer.

• Collaborate on each customer ticket with a team of 10+ HelpDesk employees with the goal of providing superior technological faculty/student services, regarding problems/requests being sent to our team through a ticketing software.

Front Desk

L.A. Fitness

• Multitasked every shift with calls, selling memberships to potential members, verifying parking, checking-in every walk-in, and acting as a receptionist for the sales department.

• Executed superior customer service/fulfilled the needs of atleast 100+ L.A. Fitness members every shift.

• Keep records of multiple financial transactions per day; including processing checks, cards, and cash payments.

Community Surveyor

Community Action Consultant

• Lead a small team of workers who reported back to me for instruction in 3 separate projects.

• Pitched to over 300+ residents in 3 seperate projects for a signature of support, in order to survey a community’s approval rating of changing the master plan of a local plot.

Cashier

Wingstop

• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

• Opened and closed the store, which included counting cash drawers and making bank deposits.